Refund policy

Returns

Our product falls into the category of non-returnable (cosmetic product).

Refunds

The following conditions are the only instances in which refunds are available.:
• But if the product arrives as damaged.
• If the item received is the wrong one.

For these cases, you must contact us within 7 days of delivery, providing the order details and clear photos showing the issue with the product.

Refunds are processed within a few days, depending on how quickly your bank or payment system processes the transaction.

How to Report an Issue

Contact Us: Trade Wave Online, mail us at tradewaveonline@gmail.com within 7 days of redeeming your order.
Verification: In the email, mention your order number and photos of damaged or incorrect item.
Resolution: If the issue is verified, we will provide either:
• We will send a replacement product without any additional charges.
• Full refund to original payment method.

Non-Refundable Situations

• No returns or refunds for dissatisfaction or change of mind.
• Damaged products from improper use are non-refundable.

Contact Us

• If you experience any problems with your order, feel free to reach out via email at tradewaveonline@gmail.com.