Refunds
The following conditions are the only instances in which refunds are available:
• If the product arrives damaged.
• If the item received is the wrong one.
For these cases, you must contact us within 7 days of delivery, providing the order details and clear photos showing the issue with the product.
How to Report an Issue
- Contact Us: Trade Wave Online, mail us at tradewaveonline@gmail.com within 7 days of receiving your order.
- Verification: In the email, mention your order number and include photos of the damaged or incorrect item.
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Resolution: If the issue is verified, we will provide either:
• A replacement product without any additional charges.
• A full refund to the original payment method.
Non-Refundable Situations
• No returns or refunds for dissatisfaction or change of mind.
• Damaged products from improper use are non-refundable.
Contact Us
If you experience any problems with your order, feel free to reach out via email at tradewaveonline@gmail.com.