Refunds
Refunds are only available under the following conditions:
- If the product arrives damaged or defective.
- If you received the wrong product in your order.
In these cases, please contact us within 7 days of delivery with your order details and clear photos of the product showing the issue.
How to Report an Issue
- Contact Us: Email us at tradewaveonline@gmail.com within 7 days of receiving your order.
- Verification: Provide your order number and photos of the damaged or incorrect item.
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Resolution: Once the issue is verified, we will offer either:
- A replacement product at no additional cost.
- A full refund to your original payment method.
Non-Refundable Situations
- We do not accept returns or offer refunds for reasons such as a change of mind or dissatisfaction after the product has been used.
- Products damaged due to improper use or storage are not eligible for refunds.
Contact Us
For any questions or concerns about your order, feel free to reach out to us at tradewaveonline@gmail.com